FAQs
At Apex Psychiatry, we understand how important it is for our patients to have clear and accessible information at their fingertips. That is why we have created a comprehensive list of frequently asked questions (FAQs), carefully designed to provide our patients with the tools and resources they need to find answers with ease and convenience.
This effort reflects our commitment to delivering not only compassionate and personalized care but also to redefining the telemedicine experience, making mental health support more seamless and accessible for you and your family.
Should you have any additional questions, please call our Virginia office at (540) 906-2739 or our North Carolina office at (980) 364-2739. One of our dedicated team members will be happy to assist you.
The best way to make an appointment at Apex Psychiatry is to reach out to us directly. You can call our Virginia office at (540) 906-2739 or our North Carolina office at (980) 364-2739, depending on the state in which you reside. We are proud to serve patients of all ages, from children and adolescents to adults.
For your convenience, we also offer a secure online appointment request form, making it easy to schedule a time that works best for you. We are here to help and ensure getting the care you need is as simple and stress-free as possible.
If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 24 hours' notice. This allows us to better accommodate other patients who may need care.
To make changes to your appointment, simply call our office nearest you, and a member of our team will be happy to assist you. We appreciate your understanding and look forward to continuing to support you.
At Apex Psychiatry, we understand the importance of timely care. Our team aims to schedule your appointment at the earliest possible time that works for you and aligns with our providers’ availability.
We understand the importance of prompt intervention and sincerely appreciate your patience as we work to accommodate your needs. Our team is here to support you every step of the way.
Yes, the providers at Apex Psychiatry are happy to prescribe medication and manage your treatment plan to ensure you receive the highest-quality care. Our psychiatrist and supportive medical team work closely with you, tailoring your medication plan to meet your unique needs.
Prescriptions are sent directly to your preferred pharmacy for your convenience. Our providers will follow up with you regularly to monitor the efficacy of your prescribed medication and ensure you are not experiencing any adverse side effects.
Prescription refills are typically issued during your regular visits with our providers. Should you need to request a refill outside of your scheduled appointments, please call our office at (540) 906-2739. We kindly ask that you allow up to 48 hours for our providers to fulfill your refill request. It is also important to note that refills are generally not issued during the evenings, weekends, or holidays, as our providers may not have access to all your medical records during those times.
Your well-being is our top priority, and we are here to support you every step of the way.
Yes, depending on your health insurance provider. Apex Psychiatry is happy to accept insurance coverage from the following major insurance providers:
- Aetna
- Anthem/Blue Cross Blue Shield
- Cigna
- ComPsych
- Magellan
- Multiplan
- Oscar
- Oxford
- United Healthcare
Please note that if your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay this amount in full at the time of your visit.
If you have a question related to your bill or insurance, please contact our billing specialists at (540) 906-2739.
